Frequently Asked Questions

Everything you need to know about our premium wool apparel.

What makes Woolx merino wool different from regular wool?

Woolx uses ultra-fine merino wool fibers that are soft to the touch and guaranteed itch-free, unlike traditional wool which can be coarse and irritating.

How should I care for my Woolx garments?

Most of our items are machine washable and dryer safe. We recommend washing in cold water on a gentle cycle and tumble drying on low heat for the best longevity.

What is your return and exchange policy?

We offer a 30-day 'No Itch' guarantee. If you aren't completely satisfied with the comfort and fit of your purchase, you can return it for a full refund or exchange.

Do you offer international shipping?

Yes, we ship our high-performance wool gear worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.

Is merino wool suitable for summer wear?

Absolutely. Merino wool is naturally moisture-wicking and breathable, helping to regulate your body temperature and keep you cool even in warm conditions.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.